Park/Retrieve orders

Sometimes when you are creating an order in the admin panel for a telephone caller, the order cannot be completed due to some issue. For example:

  • The customer needs more time to decide
  • They don't have the correct payment card available
  • The call gets interrupted for some reason

Normally, this means a lost order, and if the customer does call back, you'll need to re-enter the order from scratch.

Now, with Admin Park Order, you can 'park' orders and then 'retrieve' them at a future date - allowing you to carry on at exactly the point you 'parked' it.

When creating an order, you'll see the 'Park Order' button in the top button bar...

If you click on that button, it will be parked and you will see a message 'You have parked the order'...

 

Orders are kept in the database according to the amount of time specified in Stores->Configuration->On Tap Modules->Park Order, where we have the default options of...

You can change these settings to retain orders for more or less time.

Retrieving a parked order

When you select Sales->Orders, you'll see a new button called 'Retrieve Parked Order' in the top button bar...

 

When you click on that button, you'll be shown a grid of all the current parked orders...

The grid can be filtered and sorted...

... to better help you find a parked order, if you have many.

Simply click on the 'Select' link to retrieve it.

You'll then be taken to the order screen, with the details retrieved...

You can now continue with the order to completion, or click the 'Park Order' button to update and park it again.