Customer Service Suite
Customer Service Suite turns Magento into a powerful tool to improve your telephone and mail-order sales. We offer a range of modules that add functionality to streamline and improve your offline sales.
Our modules adds powerful new functionality to Magento so that allows your customer service agents to:
- Take orders more quickly
- Increase the average order value
- Improve the level of service you offer to customers
- Track which agents take orders
- Quickly find product information, including descriptions and images
Please note, Customer Service Suite is made up of three separate products (listed below) which can be purchased individually, or together.
Improved Admin Orders
This module helps you to process telephone orders faster and increase the average order value for telephone orders.
Admin Park Order
This module enables you to "park" a telephone order that cannot be completed for some reason, and then resumed when the customer phones back.
Admin Order Analytics
This order enables your telephone orders to be included in your Google Analytics for enhanced reporting.